Frequently Ask Questions
Are you insured?
Yes! We are covered with workman's compensation and liability insurance. Upon request, we will provide proof of insurance. Due to the nature of tree work, we place a very strong emphasis on safety.
**Please be aware of uninsured tree services, whenever requesting tree service work all reputable tree services will provide proof of insurance.**
How can I get an estimate?
Call us at (734) 422-1634
Email us at email@example.com
Go to our Contact Us page and fill out a form that will be sent directly to us and will be answered as fast as possible
Do I need to be home during the estimate?
No, most homeowners are working during the day, so we frequently provide our services with out our customers present. It is helpful if customers mark the tree by spray paint or colored ribbons.
Do I need to be home for the work to be done?
No! It is not necessary for anyone to be home. If you wish to be home, please let us know and we will try to accommodate your schedule. (Please make sure that your driveway, or any other access point, is open if you are not going to be home.)
How long until work is completed?
During the regular work season, it generally takes about 5-8 working days. We usually will notify you before we come out to the job site. If you need your work done on short notice, we will do our best to accommodate your needs.
**Please note: Weather will sometimes affect our schedule. Also, some jobs will be fit into the schedule without prior notification.
What time can I expect you?
The crews work 8:30 a.m. – 5:00 p.m. You can expect them Monday – Saturday between those times.
When is the best time of year for trees to be trimmed?
Trimming can be done any time of the year, the best time to trim trees is winter or early spring. This is due to the fact that trees are best trimed during the dormant season. This is especially true for oaks to help prevent the spread of oak wilt.
Can I keep sections of the trees removed for firewood?
Yes, if requested by the homeowner before the job is completed. We will cut the wood, determined to be quality firewood, into 18" lengths.
I had my tree removed; however the stump is still here.
When the tree removal crew finishes the tree, the stump grinding crew is notified. They will usually come out later that day or the following work day to remove the stump(s). The mulch, dirt, and wood chips created by grinding out a stump are left on site unless the customer specifically requests them removed. If you want to have Horton's remove of the “stump grindings” the crew will come back within a time period that is appropriate. Horton’s Tree Service can provide this service at an additional service charge; the price will vary according to the size and location of the stump. If there is any problem, contact the office at 734-422-1634.
Note: Unless clearly marked, Horton’s Tree Service is not responsible for any underground irrigation or utilities including but not limited to; gas, electric, or cable lines.
Will there be any damage to my lawn or yard?
Removing large trees does create some damage to most yards. Many pieces of the tree are lowered on ropes. However, the log and many sections of the tree may also be dropped on the lawn. We try to minimize and localize the effects of large tree removals. The smaller the tree, the less likely you will notice any effects to your yard.
Tree trimming usually leaves the least amount of impact. Some small amounts of sawdust are usually left in the lawn. We will leave your lawn as clean as possible.
How can you tell if a tree is dead?
One way to tell if the tree is dead or dying is if it does not have any leaves any more. You can tell that it is dying or in decline if every year you see less and less leaves on its branches. Other ways to tell if the tree is dead or in decline include looking at its trunk for severe damage, disease, fungi, broken bark, broken limbs, stress fractures, etc. You can also look for exposed roots or roots that are consistently dry/brittle. Another way to tell if a tree is in decline is if it's dying from the top down.
How do I pay?
We accept check, credit card, money order, or cash . You may pay the crew while they are there, or we will send you a bill in the mail after the work is completed.